Delivery & Return
At Googz, your satisfaction is our priority. We strive for a smooth and secure shopping experience. Please read our delivery and return policies below:
Shipping Partners
We work with two courier services:
One allows product inspection before acceptance.
The other does not allow inspection.
✅ Tip: Always record an unboxing video upon delivery to protect your rights.
Exchanges
To exchange a product:
Submit a return request on our website.
Mention in the notes that it’s an exchange.
Place a new order for the desired item.
Returns & Refunds
To return a product:
Submit a return request via our website.
Our courier will collect the item.
After inspection, a full refund will be issued.
📌 Important Conditions
Request must be submitted within 7 days of receiving the order.
Product must be in original, unused condition.
A clear video must confirm the item is intact.
Order to Delivery Steps
Choose your products from the categories.
Add to cart and proceed to checkout.
Enter your delivery address and select payment method.
Receive order confirmation by email.
Order is packed and shipped within 24–48 hours.
Courier delivers your item, and you can inspect (if available).
Enjoy your purchase — and keep the unboxing video.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
FAQs
A: Usually 2–5 business days depending on your location.
Yes, but only if your courier allows it
Please share an unboxing video within 24 hours to process a return
Submit a return request and place a new order
Yes, if the product is faulty or incorrect
