Get in Touch
We're here to help! Whether you have a question about an order, need support, or just want to say hello — the Googz team is ready to assist you.
FAQs – Buying, Returns & Billing
How can I track my order
You will receive a tracking link via email once your order is shipped
What is your return policy
You can return any product within 7 days if it's unused and in its original condition
When will I receive my invoice
Invoices are sent automatically to your email after completing the purchase
Can I cancel my order after paying
Yes, if it hasn’t been shipped yet. Please contact us as soon as possible
What payment methods do you accept
We accept Cash on Delivery, Visa, and MasterCard
How long does shipping take
Delivery usually takes 2–5 business days depending on your location
Can I exchange a product instead of returning it
Yes, exchanges are possible within 7 days for unused items
My item arrived damaged — what should I do
Please contact us within 48 hours with photos, and we’ll replace or refund it
Do you deliver to all cities in Egypt
Yes, we deliver to all major cities and governorates
How can I contact customer service
You can reach us via live chat, email, WhatsApp, or by phone from 9am–6pm
